The Westfries Museum, part of the municipality of Hoorn, highly values the protection of your personal data. In this privacy statement, we explain how we handle your data with care.
Data controller
The Westfries Museum is part of the municipality of Hoorn. This means that the municipality of Hoorn is responsible for the processing of your personal data. You can contact the municipality of Hoorn via:
Visiting address
Nieuwe Steen 29
1625 HV Hoorn
Posstal address
Postbus 603
1620 AR Hoorn
What personal data do we use?
The data we require from you may vary depending on the service or product. We only request data that is strictly necessary, such as:
- name
- address
- phone number
- email address
- payment details
When do we use your data?
For purchasing a ticket
When you buy a ticket, we enter into an agreement. To fulfill this, we need your contact and payment details. We retain this data for up to 7 years after the end of the year in which you purchased the ticket. This retention period is required by our tax obligations.
Visiting the museum
At the entrance, we ask you to show your ticket. If you use a Museum Card or VriendenLoterij VIP Card, the card issuer records the date and time of your visit. We do not receive this data; we can only access anonymous statistics. For more information about how they handle your data, please refer to the privacy statement of the Museum Card or the VriendenLoterij.
During your visit, we use camera footage for the safety of our visitors and the protection of property. Footage is retained for a maximum of 4 weeks. This is based on our legitimate interest.
When you contact us
If you contact us, we need your name, phone number, and/or email address. We retain this data until the inquiry is resolved, and for up to 2 months thereafter.
Signing up for the newsletter
For sending our newsletter, we ask for your consent. You can withdraw your consent at any time by clicking the link in each newsletter.
Cookies
Through our website, we collect data about your visit. We collect statistical information as it benefits both us and our visitors. We use the information from cookies to ensure the website functions properly and to inform visitors effectively. For more details, please refer to our cookie policy. You can also choose to withdraw your consent using the cookie button on the bottom left of the screen or at the end of the cookie policy.
How do we handle your data?
We store your data securely in protected systems. Only employees who need your data for their work have access. Our employees are obligated to treat your data confidentially. We do not retain your data longer than necessary.
Do we share your data with third parties?
In certain cases, we share your data with other organizations. We do this when:
- We collaborate with organizations, for example, during events: in such cases, it may be necessary to share your data with the event organizer.
- We use cookies from cookie partners: more details are in our cookie policy.
- We work with other service providers: for instance, payment service providers, website hosting, marketing partners, and cloud service providers, such as for newsletters and ticket sales.
We ensure that these organizations treat your data as carefully as we do. For this, we sign agreements with these organizations outlining the use and security of this data. The Westfries Museum shares your data when necessary for:
- Fulfilling our agreement with you: for example, processing your ticket purchase.
- When you have provided consent: for example, to receive our newsletter.
- Compliance with a legal obligation: for instance, if the tax authorities request specific data.
Your personal data, except for cookie information, is processed as much as possible within the European Economic Area (EEA). Only when we are absolutely certain that adequate safeguards are in place to protect your privacy, may we use service providers outside the EEA.
Your personal data and rights
You have various rights regarding your personal data. These include the right to information, access, modification, deletion, restriction, transfer, and objection. Additionally, you always have the right to withdraw consent, for instance, if you no longer wish to receive the newsletter.
Would you like to exercise any of these rights? Please contact the municipality of Hoorn. On the municipality’s page ‘Your personal data and your rights,’ you can find more information about your rights and how to submit a request. To ensure the request is genuinely from you, we may ask for additional information to confirm your identity.
We aim to respond to your request as quickly as possible, within four weeks. If processing your request takes more time, we will inform you. In some cases, we may extend the response time by up to 2 months.
If you have a question or are dissatisfied with the data we have collected from you, the way we collected it, or how we handle your data, please let us know! You can reach us via email (info@wfm.nl) or phone (0229 280028). We are happy to discuss your concerns.
Supervision of your data
The municipality of Hoorn has a Data Protection Officer (DPO). If you have questions or complaints about how the Westfries Museum handles your data, please contact the DPO via the contact form on the municipality of Hoorn’s website or call 0229 25 22 00.
https://autoriteitpersoonsgegevens.nl/The Dutch Data Protection Authority (AP) is the national regulator for privacy matters. If you have a complaint about how the Westfries Museum handles your personal data, you can also contact the AP.
